Know-how, timeliness, and problem-solving ability.
We offer a wide range of support services designed to best support the lifecycle of our solutions and optimize the performance of your plants. From maintenance to technical support, to the implementation of turnkey solutions, our goal is to minimize downtime and maximize the operational efficiency of industrial companies.
Standard Technical Support: Technical assistance via phone or remote access, available on working days, with fast response times and continuous monitoring.
On-site Support: Technical interventions directly on-site, with the possibility of urgent or scheduled requests.
Commercial Support: Specialized consultancy to provide solutions in line with current needs, while also being future-proof to meet emerging trends such as Industry 4.0, IoT, and the energy transition.
24/7/365 Support: A comprehensive and always active service for emergencies, with continuous support outside of regular working hours.
Preventive Maintenance: Remote monitoring or scheduled on-site interventions to prevent malfunctions and ensure system efficiency.
Spare Parts and Repairs: Everything needed to manage essential spare parts, with the option to activate priority access to essential spare parts and extend warranties.
Security Updates: Installation of security patches and periodic updates to ensure system protection.
System Backups: Periodic and secure data backups to prevent data loss and ensure immediate recovery if needed.
SDI’s supplies, based on the eXPert® Ecosystem, are designed by adopting, in agreement with the client, cybersecurity policies at both the application and architecture levels. These policies consider risk assessments, referencing the regulations adopted in the country hosting the plant under supervision and control (such as ISO 27001, the recently adopted Cyber Resilience Act/NIS2 in Europe, NIST in the United States, and various countries in Latin America, as well as any other international and local frameworks and specifications in other regions of the world).
SDI ensures the highest level of cybersecurity, supporting the client in the continuous adaptation of systems to growing and increasingly diverse threats
Discover our cybersecurity solutions.
SDI is the ideal partner for those looking for complete, worry-free solutions. From technical consultancy to initial design, all the way through to post-sales support, our teams will accompany you throughout the entire project lifecycle. We handle:
In synergy with our turnkey solutions for the process industry, SDI has always designed and produced the hardware and software components of the eXPert® Ecosystem in-house. Thanks to our advanced Research & Development department, we quickly respond to specific needs, offering innovative, tailor-made solutions that provide a real competitive advantage.
From the initial concept to full operational deployment, we work closely with you to design cutting-edge, customized solutions. By integrating the latest technologies, we ensure maximum flexibility, top quality, and reduced implementation times.
Branch Office
Pisa (PI) Italy
Tel. +39 050 500004
Bari (BA) Italy
Via Gaetano Devitofrancesco, 4
Tel. +39 02 484861
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